Key features of Tidio :

💬 Live Chat

• Real-time chat widget for instant messaging with website visitors.

• Features include live typing preview, canned responses, chat routing, and pre-chat surveys.

• Customizable appearance and multilingual support.

🧠 AI-Powered Chatbot (“Lyro”)

• Automates up to 70% of inquiries using NLP and self-training on company resources.

• Visual flow builder for no-code chat flow design with triggers and conditional logic.

• Supports 12 languages for global coverage.

📥 Unified Inbox & Helpdesk

• Central dashboard combining website chat, email, Messenger, Instagram, and WhatsApp.

• Shared inbox with customer profiles, chat history, ticket creation, tagging, and auto-assignment.

• Ticketing system to manage, prioritize, and resolve customer issues.

👁️ Visitor Tracking & Engagement

• Real-time visitor analytics (pages visited, location, duration).

• Triggers for proactive engagement—e.g., welcoming chat, abandoned-cart nudges.

• Customizable widget behavior based on visitor actions and website context.

📈 Analytics & Reporting

• Dashboards showing metrics: chat volume, response times, satisfaction scores, conversation intent.

• Performance tracking for individual agents and chatbots.

• Customizable reporting and insights to guide support improvements.

🔗 Multichannel Integration

• Supports integration across website chat, email, Messenger, Instagram, and WhatsApp.

• Connects with e-commerce (e.g., Shopify), CRMs, Zapier, Google Sheets, and more via API.

🎨 Widget Customization

• Fully brandable widget: change colors, avatar, position, visibility, sounds, and offline messaging.

• Option to remove Tidio branding on higher-tier plans.

• Device-specific behavior settings for optimal UX.

🤖 AI Agent Assist Tools

• Reply Assistant: GPT-powered AI helps write polished, brand-consistent responses.

• Customer Intent Detection & Smart Views: auto-categorizes chats by intent to prioritize issues.

📱 Mobile & Desktop Accessibility

• Native apps for iOS, Android, macOS, and Windows.

• On-the-go chat management with real-time notifications.

✅ Ease of Use & Support

• Simple setup via copy-paste embed code and platform integrations.

• 24/5 email and live-chat support.

• Dedicated customer success and implementation assistance, including design of chat flows.

🏷️ Pricing Options

• Free plan with basic live chat and limited chatbot interactions.

• Paid tiers (Starter, Growth, AI Agent, Flows) offering expanded chats, removal of branding, advanced features, and enterprise support.

👍 Strengths & User Feedback

• Praised for user-friendliness, AI capability, and centralized communication.

• Highly recommended for small to mid-sized businesses and e-commerce.

• Occasional limitations noted in analytics depth and chat performance impact on site speed.

Description

Tidio is an all‑in‑one customer communication platform combining live chat, AI‑powered chatbots, and a multi‑channel helpdesk. It features real-time website chat, a visual no‑code chatbot builder, intelligent automation, visitor tracking, and analytics—all wrapped in a customizable widget. Tidio supports integration with Messenger, Instagram, email, WhatsApp, e‑commerce platforms, and CRMs, making it ideal for businesses seeking 24/7 engagement, smooth workflows, and proactive support.

Tidio Reviews

4.5 ( reviews)

WRITE REVIEW

Video Reviews show all video reviews

Tidio specification

Screenshots show all screenshots

Downloads show all downloads

Tidio Pricing

Compare Packages

Latest News on Tidio show all news

Kyle Wiggers

Tidio raises $25M to automate customer service interactions.

During the pandemic especially, it’s become overwhelming for small- and medium-sized businesses (SMBs) to answer all of their customer service requests. A Freshworks survey found that companies experienced a 71% increase in overall contact volume between February 2020 and January 2021, and expect it to increase further. At the same ...

May 12, 2022 150

Founders of Tidio

Co‑founded Tidio in 2013 originally in Szczecin, Poland, while in his early 20s. Named to Forbes 30 Under 30 four years running, recognized for his work scaling Tidio to over 300,000 businesses. Holds the titles of Founder and CEO, guiding product strategy and market growth .

Tytus Gołas

Founder & CEO